Paladin · 14 hours ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy

Effectively utilize company systems like Asana, Hubspot, Firestore, Tailscale, Ngrok to properly assist customers

Influence customer satisfaction and increase customer loyalty through exceptional conversations via multiple channels

Communicate with customers and partners using email, chat and phone calls

Act as voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineer teams

Discover ways to improve productivity for the Customer Success Team

Proactively find ways to avoid recurring customer issues by recommending changes to improve process, knowledge base content and customer education

Become an expert on Watchtower and Drone Solution Platforms utilized by Paladin Drones

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportTicketing systemsDrone Operations KnowledgePart 107 CertificationDJI Drones FamiliarityDJI Docking Stations Familiarity