Atlan · 13 hours ago

Head of Onboarding

United States

Full-time

Remote

Director/Executive

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Comp. & Benefits

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Responsibilities

Lead, grow, and scale a technical onboarding team, tackling complex challenges around data ingestion, integrations, and more

Own and optimize key onboarding metrics, focused on reducing time-to-onboard while elevating customer satisfaction

Continuously transform customer experiences by enhancing onboarding systems and processes

Collaborate with cross-functional teams (Support, Product, Engineering) to proactively resolve bottlenecks and ensure a smooth onboarding journey

Design and implement structured onboarding plans, ensuring excellence at every step

Manage escalations effectively, balancing team resources while continually raising the bar on quality

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical OnboardingData IngestionIntegrationsImplementation Teams LeadershipStructured Onboarding PlansEscalation ManagementCross-functional Collaboration