Atlan · 9 hours ago

Technical Support Engineer - US

United States

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

Big DataData Governance

Comp. & Benefits

Insider Connection @Atlan

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality

Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential

Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals

Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond

Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies

Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience

Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers

Train and mentor: new team members as we scale our Customer Happiness function

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportTechnical SupportSQLREST APIsCloud technologyLinux/CLI/TerminalKubernetesAWSAzureGCPData catalogsData governanceData qualityData observabilityDBTSnowflakeDatabricksPHPJavaPython