Mapbox · 6 hours ago
Sr. IT Administrator
Washington, DC
Full-time
Remote
Senior Level
$98K/yr - $132K/yr
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Responsibilities
Monitor, manage and maintain Systems across IT’s service catalog
Collaborate with IT team members across the world to execute on projects and lead solutioning and brainstorming sessions, suggest and detail improvements to systems and processes in writing
Use your deep understanding of system capabilities, security trends, and good practice to devise simple and creative solutions in a complex environment, while minimizing manual work across the team
Plan for Operating System upgrades, and other impactful changes for MACOS, Windows, and Ubuntu Linux. Manage scripts used in the management of these systems
Work within our ticketing system to track progress, writing diligent notes and supporting documentation both in project and Help Desk tickets.
Participate in remediating security vulnerabilities
Act as level 2 escalation point for help desk tickets and adhere to our SLAs and standard of support
Manage Office Networks using Cisco Meraki tools
Use your passion for technology to excite those around you by providing training and mentoring other members of the team. Keep up to date on the latest trends in the technology we support
Qualification
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Required
Deep experience with our IT tools and platforms of choice, including macOS, iOS, Windows, Office 365, Azure, Ubuntu Linux, Android, Okta, GitHub, Slack, Google Workspaces, Jamf, and Atlassian.
Experience in a multi-input, fast-paced IT Operations organization that prioritizes customer service, security, and innovation.
The ability to thrive as a regional operator as part of a geographically diverse team. While Mapbox deeply values team support and interaction, most forms of team communication will not be in real time.
Comfortable working in spoken and written English.
A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for 'secure by default' whenever possible.
Experience configuring and maintaining common small office networking products.
Experience automating with scripting languages like bash. Knowledge of Node.js, or Python is a plus.
Familiarity with Agile frameworks to keep projects on track and delivered at velocity.
Experience with the ITIL framework.
Benefits
Supportive health care
Parental leave
Flexibility for the things that come up in life
Company
Mapbox
Mapbox develops a location data platform for mobile and web applications.
Founded in 2010
501-1,000 employees
H1B Sponsorship
Mapbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (16)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
$614.17MKey Investors
SoftBankPremjiInvestSoftBank Vision Fund
2023-09-19Series E· $280M
2021-03-26Undisclosed· Undisclosed
2021-03-01Series Unknown· Undisclosed
Leadership Team
Peter Sirota
CEO
Scott Hill
CFO
Recent News
2024-02-28
Company data provided by crunchbase
