Best Foot Forward ยท 10 hours ago
CRM Administrator
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
5+ years exp
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Hiring Manager
Jessica M.
Insider Connection @Best Foot Forward
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Responsibilities
Understanding of enterprise IT software deployment and life cycle.
Create and enable best practices, governance measures, and patterns for custom and configured solutions on the CRM platform
Release processes for complex integrated enterprise application knowledge is a plus.
Pre & Post deployment support which includes:
Assistance to facilitate testing
Follow up deployment tasks if issues are discovered
Assist in troubleshooting deployment issues required to support the QA deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
Assist with development and demo new functionality to stakeholders.
Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
Drive user adoption of newly implemented features and functionality.
Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
Support the resolution of production issues in CRM.
Provide excellent support service for internal CRM users.
Qualification
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Required
5+ years of experience creating and supporting sophisticated software solutions to include conducting application setup and data migration/conversion.
Strong understanding of CRM processes, experience administering and testing SaaS application platforms, and outbound/inbound dialing.
Identifying, analyzing, and translating complex internal and raw external datasets which create actionable insights necessary for the development of data-driven solutions in response to business challenges.
Practical, working knowledge of SQL databases, PostgreSQL or SQL equivalent, JavaScript, ETL data mapping, report writing (especially SQL), scripting and data conversion tools.
Writing/designing analytical reports with SQL, Excel, and other reporting tools.
Writing/maintaining SQL queries for data import/export, cleansing, analysis, and ad-hoc requests.
Writing/designing java script to create custom code within the CRM.
Reviewing existing reports and performance indicators to identify and correct problems within datasets.
Executing testing plans to ensure the functionality of those reports and that they meet business requirements.
Recommending ways to automate/improve data reliability, efficiency, and quality.
Experience in troubleshooting complex platform issues with a mindset for continuous improvement and process automation.
Understanding of enterprise IT software deployment and life cycle.
Create and enable best practices, governance measures, and patterns for custom and configured solutions on the CRM platform.
Release processes for complex integrated enterprise application knowledge is a plus.
Pre & Post deployment support which includes assistance to facilitate testing, follow up deployment tasks if issues are discovered, assist in troubleshooting deployment issues required to support the QA deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
Assist with development and demo new functionality to stakeholders.
Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
Drive user adoption of newly implemented features and functionality.
Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
Support the resolution of production issues in CRM.
Provide excellent support service for internal CRM users.
Deep knowledge of CRM systems architecture.
Five plus (5+) years of experience configuring CRM systems using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency.
Four plus (4+) years of experience with SQL and SQL report writing.
Three plus (4+) years of experience with JavaScripting.
Experience with writing ETL profile and data loading.
Five plus (5+) years of experience with SaaS CRM solutions.
Four plus (4+) years of experience with SaaS Dialers solutions (LiveVox, TCN, AWS Connect).
Three plus (3+) years of experience with SaaS Texting solution (SBT, LiveVox).
Experience in Data warehouse/SQL/OLAP Technologies.
Proficient in writing/designing analytical reports within Excel and SQL.
Able to understand the functional & technical flows across the landscape.
Two plus (2+) years of CRM development experience with custom APIs.
Experience with complex deployments.
Hands on success in troubleshooting complex platform issues.
Hands-on experience with the configuration, deployment, and expansion of CRM functionality by enabling new features.
Process & continuous improvement mindset.
Strong experience reading and analyzing Java stack traces and AWS logging.
Self-starter; organized, punctual, and takes ownership of projects. Above average time management skills.
Responsive, welcoming, and effective customer service skills; a relationship builder.
Ability to work effectively with a team; collaborative.
Desire for continuous learning, growth, and development.
High-level written and verbal communication skills.
Preferred
CS/IS/MIS degree preferred or equivalent combination of education and experience.
Four plus (5+) years related IT and/or related business experience.
Company
Best Foot Forward
Best Foot Forward is based in South Florida, with offices in Chicago.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Dudley
Co-CEO Best Foot Forward
Company data provided by crunchbase
