Bravado · 9 hours ago
Strategic Account Manager
San Francisco Bay Area
Full-time
Remote
Mid, Senior Level
$230K/yr - $270K/yr
5+ years exp
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Responsibilities
Establish trust and rapport with key stakeholders in assigned accounts, serving as the primary point of contact. Actively engage with clients to understand their business objectives, challenges, and opportunities.
Create tailored strategic plans for each key account, outlining growth opportunities, objectives, and tactics for engagement. Recognize opportunities to expand services or products within existing accounts, aligning solutions with client needs.
Represent the client's interests internally, collaborating with internal teams (such as product, marketing, and support) to ensure client needs are met. Proactively resolve any challenges or issues that arise, ensuring a positive experience for the client.
Monitor key performance indicators (KPIs) related to account health, satisfaction, and revenue growth. Report on account status, progress towards goals, and opportunities for improvement to both clients and internal leadership.
Collaborate with sales, marketing, product, and customer success teams to align strategies and drive results for key accounts. Ensure effective communication between clients and internal teams, sharing insights and feedback to enhance service delivery.
Manage contract renewals and negotiations, ensuring mutually beneficial terms for both the client and the company. Ensure that the terms of agreements are upheld and that both parties are satisfied with the arrangements.
Stay informed about industry trends, competitor activity, and market dynamics that may impact client accounts. Share insights from clients regarding product improvements or new feature requests to inform product development.
Focus on increasing revenue from assigned accounts through upselling, cross-selling, and identifying new business opportunities. Meet or exceed revenue and growth objectives for strategic accounts.
Ensure clients are informed about the full range of products or services available to them and how they can maximize their value. Assist clients during the onboarding process to ensure a smooth transition and integration of services.
Qualification
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Required
5+ years of experience in account management, business development, or sales, with a focus on managing key or strategic accounts.
Demonstrated success in growing accounts, achieving sales targets, and building long-term client relationships.
Understanding of the specific industry or market in which the company operates, including trends, challenges, and key players.
Awareness of competitors and market dynamics that can inform account strategies.
Strong ability to identify client needs and position solutions that align with their business goals.
Experience leading negotiations with clients, particularly regarding contracts and renewals.
Ability to build and maintain relationships with key stakeholders, including C-suite executives and decision-makers.
A commitment to understanding and advocating for client needs and ensuring high levels of satisfaction.
Strong verbal and written communication abilities, capable of conveying complex information clearly and persuasively.
Ability to deliver effective presentations to clients and internal teams.
Familiarity with the company’s offerings and how they fit into the client’s operations and objectives.
Ability to discuss technical aspects of products or services and their implications for the client.
Ability to analyze account performance metrics and market trends to inform strategies and identify opportunities for growth.
Strong analytical skills to diagnose challenges and develop actionable solutions.
A strong drive to take initiative, work independently, and achieve results in a fast-paced environment.
Flexibility to navigate changes in the market or client needs and adjust strategies accordingly.
Willingness to collaborate across teams and contribute to the overall success of the organization.
Preferred
A degree in business, marketing, communications, or a related field is typically preferred.
An MBA or other advanced degree can be advantageous but is not always required.
Company
Bravado
Bravado is a community platform for B2B sales professionals.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$37.97MKey Investors
Tiger Global ManagementRedpointFreestyle Capital
2022-05-19Series B· $26M
2019-07-24Series A· $8.5M
2018-04-19Series A· $2.92M
Leadership Team
Sahil Mansuri
CEO
Recent News
Variety - Digital
2022-10-15
Fenwick & West LLP
2022-06-21
vcnewsdaily.com
2022-05-20
Company data provided by crunchbase
