Slang.ai · 5 hours ago
Support Lead
New York, New York
Full-time
Remote
Mid Level
$74K/yr - $74K/yr
3+ years exp
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Responsibilities
You provide exceptional technical support to customers, proactively resolving issues in a timely manner and ensuring a seamless customer experience.
You consistently offer a hospitality-first, customer-obsessed experience across all communication channels (phone, email, chat, and social media).
You manage and prioritize multiple customer inquiries and escalations, taking ownership from start to resolution, ensuring no issue is left unresolved.
You collaborate effectively with internal teams, including Sales, Product, Account Management and Implementation, to ensure a smooth handoff and contribute to product improvement by sharing actionable customer feedback.
You maintain and update customer support documentation, including FAQs, knowledge base articles, and standard operating procedures, ensuring all information is accurate and helpful.
You stay organized and manage your workload independently, proactively solving problems and delivering solutions even in ambiguous situations while adapting to the dynamic nature of a startup environment.
Qualification
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Required
3+ years of experience in customer service, or software support, preferably in the restaurant industry.
A deep understanding of restaurant technology and a passion for helping restaurants improve their operations.
Excellent verbal and written communication skills, with the ability to provide clear and empathetic customer support.
A proactive, customer-obsessed mindset, with a focus on delivering the best possible customer experience.
The ability to troubleshoot technical issues, learn new software quickly, and effectively manage multiple tasks simultaneously.
A willingness to adapt to a dynamic startup environment and to be available for urgent escalations on weekends when necessary.
Company
Slang.ai
Calling a business shouldn't be a frustrating experience. With AI, there's a better way. That’s why we started Slang.ai.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
HomebrewUnderscore VC
2023-06-28Series A· $12M
2023-06-27Seed· $8M
Leadership Team
Alex Sambvani
Co-Founder and CEO
gabriel duncan
Co-Founder and CTO
Recent News
Venture Capital Firms
2023-06-30
2023-06-28
Company data provided by crunchbase
