JLL Technologies · 5 hours ago
Technical Network Lead
Chicago, IL
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Manage the end-to-end delivery of network services to clients, from initial scoping and requirements gathering to implementation, maintenance, and support.
Develop and implement service delivery strategies to ensure that projects are delivered on time, within scope, and budget.
Communicate effectively with clients to manage expectations and provide regular progress updates.
The role will be responsible for Level 3 network support and troubleshooting on both cloud and on-prem as well as work closely with MSP to resolve issues that are impacting the business.
The role will be responsible for working on and support global network projects from both planning, hands-on implementation and supporting project teams on various technical projects.
Act as the technical authority for network services, providing guidance and support to the Network team and clients.
Lead the design, implementation, and support of network infrastructure, including routers, switches, firewalls, and other networking equipment.
Develop technical documentation, including network diagrams, policies, and procedures.
Work closely with the Infrastructure Architecture Team on new solutions being proposed and how to incorporate those into the operational model.
Design, implement, and manage cloud-based network teams using platforms such as AWS, and Azure.
Develop operational strategies for migrating network services to the cloud and optimizing the performance, security, and cost-efficiency of cloud-based network resources.
Stay current with industry trends and best practices in cloud networking technologies to ensure our solutions remain cutting-edge.
Build and maintain strong relationships with network service providers and vendors, negotiating contracts and ensuring adherence to service level agreements (SLAs).
Collaborate with vendors to troubleshoot and resolve technical issues and evaluate new products and services to enhance our network offerings.
Oversee the resolution of network incidents, ensuring timely response and resolution to minimize service disruptions.
Conduct root cause analyses to identify underlying issues and develop strategies for preventing future incidents.
Foster a culture of continuous improvement within the network team, identifying opportunities for enhancing the efficiency, effectiveness, and quality of our network services.
Implement best practices, automate processes where possible, and stay abreast of the latest networking technologies and industry trends.
Lead network operations and improvements.
Work on operational improvements and processes.
Manage and lead outage calls to help resolve issues.
Conduct root cause analyses to identify underlying issues and develop strategies for preventing future incidents.
Manage and work closely with vendors.
Help implement new technologies with the architecture team.
Oversee the resolution of network incidents in cloud and on-prem.
Foster a culture of continuous improvement within the network team.
Manage and lead people.
Build and maintain vendor relationships and make sure SLAs are met.
Maintain Network budget and making sure we do not go over allocated budget for network services.
Identify opportunities to enhance efficient, effectiveness and quality of our network services in cloud and on-prem.
Qualification
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Required
Masters/Bachelor’s degree in Information & Computer Science, Statistics or a quantitative discipline in science.
5+ years of technical hands-on networking support.
5+ years of leading and managing teams.
5+ years of IT operational delivery support.
5+ years of Customer Service and Leadership.
2+ years of experience in migrating on-premises workloads to the public cloud.
Strong understanding of infrastructure and networking.
Strong troubleshooting skills for cloud and on-prem networking.
Strong experience in implementing and managing network operations teams.
Experience in managing people and tasks.
Experience in successfully deploying networking in a cloud environment.
Experience in successfully deploying networking in traditional data center and edge.
Experience in ITIL disciplines.
Experience and ability to manage conflicts.
Strong operational ability in a diverse and large-scale enterprise environment.
Strong decision making and operational skill.
Excellent verbal and written communication skills.
Proven track record of driving operational teams and decisions.
Have excellent problem-solving skills utilizing both internal and external resources to get the job done.
Have excellent technical leadership.
Self-starter and motivator and ability to work in team and solo.
Company
JLL Technologies
JLL Technologies is the first-of-its-kind team combining commercial real estate experts.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Atul Bagga
Chief Financial Officer
Anja Drescher
Director, TDIM Training and Documentation | Lead Trainer
Recent News
2024-05-24
2024-05-24
2024-05-24
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