Hasura · 4 hours ago
Senior Director / Director of Professional Services
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
10+ years exp
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Responsibilities
Own and manage P&L for the Professional Services organization, ensuring revenue growth and profitability.
Develop scalable processes, frameworks, and best practices to deliver high-quality implementation, consultative services, and custom solutions for enterprise customers.
Lead, recruit, and retain top talent in professional services, creating a high-performing team.
Collaborate with Sales to drive the services sales pipeline, create proposals, and engage with enterprise customers in pre-sales and post-sales activities.
Define and measure KPIs, ensuring projects are delivered on time, within scope, and budget.
In addition to services attach, you will be measured on velocity of Hasura adoption, onboarding, expansion.
Build strategic partnerships with key stakeholders across Fortune 500 clients to ensure successful adoption of our solutions and to identify expansion opportunities.
Develop service packages and delivery methodologies that align with evolving market needs and internal product strategy.
Provide leadership in complex customer engagements, especially where knowledge of APIs, developer tooling, or infrastructure software is required.
Work closely with the Product and Engineering teams to escalate critical product defects and offer customer insights that shape future product roadmaps.
Qualification
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Required
10+ years of experience in professional services, with 5+ years leading teams in the developer tools or infrastructure software space
Demonstrated success in managing a P&L business and achieving profitability and revenue targets
Experience working with Fortune 500 companies and navigating large, complex enterprise environments
Strong background in project management, consulting and customer success at the enterprise level
Ability to develop process and methodologies to scale services delivery efficiently.
Proven ability to work cross-functionally with Sales, Product, and Customer Success teams to align on shared goals
Exceptional leadership skills, with experience hiring, mentoring, and leading high-performance professional services teams
Deep understanding of APIs, developer tools, or software infrastructure solutions.
Excellent communication and interpersonal skills, with the ability to engage at the C-suite level and build trusted relationships with key stakeholders
Gravitas and executive presence, with the ability to influence internal and external stakeholders effectively.
Flexibility to adapt schedule for early morning collaboration with internal and external stakeholders effectively
Flexibility to adapt schedule for early morning collaboration with internal and customer teams in Asia and European regions
A technical undergraduate degree, software engineering or product management background preferred.
Preferred
Experience working with APIs particularly GraphQL and enterprise developer focused products.
Experience delivering generative AI solutions to enterprise customers a strong PLUS
Background in building or consulting around cloud-native infrastructure, CI/CD pipelines, or DevOps tools.
Experience in designing and implementing customer success strategies for complex software solutions.
Familiarity with agile delivery models.
MBA or equivalent advanced degree in business or technology management
Company
Hasura
Hasura is a software technology company that provides developer-focused tooling products.
51-200 employees
H1B Sponsorship
Hasura has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$136.5MKey Investors
GreenoaksLightspeed Venture PartnersVertex Ventures
2022-02-22Series C· $100M
2020-09-08Series B· $25M
2020-02-26Series A· $9.9M
Leadership Team
Rishi Divate
Director of Product Management
Recent News
2024-04-06
2024-04-06
Company data provided by crunchbase
