InsurePay · 6 hours ago

Customer Service Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Be responsible for providing direct customer support to serve our InsurePay customer base

Build strong, credible relationships with our customers through rapid issue resolution, support capacity, and continual improvement to drive superior client satisfaction

Act as the “voice of the customer” and provide feedback internally to improve the customer experience

Continually improve your knowledge of the InsurePay platform offerings and the customer’s business/industry/needs to ensure that you are delivering the best possible customer service

Align and coordinate with all internal teams to ensure client needs are being met

Ensure timely resolution, escalation and follow up of all customer queries/issues

Troubleshoot customer issues by researching, assessing, and deciding best course of action to resolve quickly and efficiently

Take the initiative to act and resolve all customer issues

Qualification

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