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Company

Blue Mantis · 7 hours ago

Junior System Administrator - Toronto Canada Remote

United States

Full-time

Remote

Entry Level

1+ years exp

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Data CenterInformation Technology

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Responsibilities

Linux & Windows Patching

Perform Linux patching using Ansible automation for a dedicated customer.

Troubleshoot and escalate failed Ansible automations to the Senior Ansible Engineer, working together to resolve issues.

Manually patch Linux systems when automation fails, ensuring systems are still updated while collaborating on automation fixes.

Perform regular Windows patching, ensuring systems are up-to-date and secure.

Document patching activities, automation failures, and resolutions for future reference.

Handle support tickets for various customers, assisting with issues related to Linux and Windows systems.

Provide general system administration support, troubleshooting, and maintenance tasks across customer environments.

Escalate complex problems to senior team members when necessary.

Work closely with the Senior Ansible Engineer to address automation issues and optimize the patching process.

Collaborate with internal teams and customers to ensure smooth system operations.

Maintain thorough documentation of patching activities, automation issues, and ticket resolutions to ensure an up-to-date knowledge base.

Be available for weekend and after-hours work to perform scheduled patching for the dedicated customer.

Participate in an on-call rotation to respond to urgent system issues or patching emergencies outside of regular hours.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux patchingWindows patchingAnsible automationLinux distributionsPatch management toolsSystem administrationTicketing systemsCompTIA Linux+Microsoft Certified Windows Server FundamentalsRed Hat Certified System AdministratorProblem-solving mindset

Required

1-3 years of experience in system administration or IT support, with a focus on Linux and/or Windows environments.

Hands-on experience with patch management and system updates in both Linux and Windows environments.

Ability to troubleshoot and resolve common system issues, with experience using ticketing systems for multi-customer support.

Strong attention to detail and organizational skills, especially in managing patching schedules and handling tickets across multiple environments.

Excellent communication skills, both verbal and written, to interact with customers and team members.

Ability to work independently as well as collaboratively within a team.

Willingness to work after hours and on weekends to meet patching requirements.

Problem-solving mindset for working through automation failures and collaborating on solutions.

Preferred

Exposure to or experience with Ansible automation is a plus.

Familiarity with Linux distributions (e.g., Red Hat, CentOS, Ubuntu) and Windows Server environments.

Understanding of patch management tools (e.g., WSUS, SCCM, or equivalent) for Windows, and Ansible for Linux.

CompTIA Linux+, Microsoft Certified: Windows Server Fundamentals, or Red Hat Certified System Administrator (RHCSA) are a plus.

Company

Blue Mantis

Blue Mantis (fka GreenPages) provides digital technology services and strategic guidance to help clients modernize their businesses with next-generation technologies.

Founded in 1992

Kittery, Maine, USA

201-500 employees