Collabera · 5 hours ago
Customer Service Representative
Lake Mary, FL
Contract
Remote
Entry Level
$20/hr - $23/hr
4+ years exp
Maximize your interview chancesConsultingInformation Services
Hiring Manager
Aakash Dogra
Insider Connection @Collabera
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Conduct call observations using an online observation system, (call recording system) and (data mining system), Smartsheets, and GSuite to deliver core customer experience data, analysis, and recommendations to the observation team to be communicated outward
Complete 100% of assigned observations
Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly)
Qualification
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Required
Prior Industry experience is highly preferred (working in call center, call center support, Project Management, or quality-related work)
Industry product like optical fiber/ wireline, Optix, Optix 2 Go, CoFEE, and knowledge desired
CSSC/BSC sales experience
Strong understanding of call center processes
Strong listening and written/oral communication skills
Attention to detail
Strong attendance is critical to success and necessary to meet objectives
Must have the ability to work independently and in a team environment
Call Center Experience 4+ years
High School degree
Company
Collabera
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
$30M2006-05-04Series Unknown· $30M
Leadership Team
Lalit Sharma
CFO
Michael H. Abraham
Chief Financial Officer
Recent News
2024-04-09
2023-01-20
2022-04-19
Company data provided by crunchbase
