Peraton ยท 5 hours ago
Customer Technical Specialist
United States
Full-time
Remote
Mid, Senior Level
$51K/yr - $82K/yr
5+ years exp
Maximize your interview chancesInformation TechnologyRobotics
No H1B
U.S. Citizen Only
Insider Connection @Peraton
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Responsibilities
Troubleshoots complex networking issues.
Troubleshoot and handle duress alarm systems.
Manages and troubleshoots mobile devices.
Manages Blackberry UEM client software/backend console server.
In-depth applications knowledge of company's products, services and/or systems.
Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
Drives product supportability.
Coordinates customer service activities with other internal functions.
Designs and maintains customer databases.
Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
Coordinates the ordering of parts.
Manages shipping logistics individual site locations.
Manages and handle complex dispatching/special project management.
Operations may be 24/7.
Qualification
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Required
Bachelor degree and 5 years' experience or Associate degree and 7 years' experience or HS diploma/equivalent and 9 years' experience
U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
Experience with deploying/re-imaging Windows 10/Windows 11
Familiar with Microsoft SCCM server
Understanding of active directory
Understanding of Printer Logic management console server
Preferred
A+ certification
Network + certification
Able to plan and prioritize team workload to ensure objectives are achieved on time
Experience working in a professional security environment balancing multiple tasks and prioritizing as required
Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
Must have excellent verbal and written communication skills
Benefits
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2024-04-18
2024-04-01
Company data provided by crunchbase
