Volt · 9 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $90K/yr
5+ years exp
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Responsibilities
Drive meaningful revenue growth across our existing customer base through usage and adaptation as we scale rapidly
Develop and maintain strong customer relationships, understanding their business needs and objectives
Manage forecasting and tracking of customer growth to offer transparency into account status and planning
Onboard new customers, ensuring a smooth transition and successfully adopting our SaaS products
Own Customer Project Management and Expansion by developing scalable systems and processes to ensure customers are educated throughout each stage of the customer lifecycle
Create systems to internalize customer feedback and communicate data-backed recommendations to the product team for improved customer satisfaction and success
Develop churn reduction tactics to maximize customer lifetime value
Build data-backed measurable KPIs for all account management and success activities
Ensure proactive systems are in place to identify struggling customers and mitigate churn while maximizing the customer experience
Strategically think ahead to anticipate roadblocks that may arise due to customer growth to set the team up for success and move through them with ease
Collaborate cross-functionally with internal teams to advocate for customer needs and drive continuous improvement
Collect and analyze customer feedback to inform product development and enhance the overall customer experience
Qualification
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Required
Bachelor's degree in Business, Marketing, or a related field
5+ years of experience in Customer Success, Account Management, or a similar role within the SaaS industry
Proven track record of successfully executing against significant revenue targets involving large and complex customers
Ability to lead and communicate cross-functionally with sales, marketing, product, and other departments
Excellent communication and interpersonal skills, interacting at all levels and having the ability to build rapport and trust with customers
Technical aptitude and ability to understand complex information and convey it to others
Proactive problem-solving skills and an analytical mindset to drive data-making decisions
Ability to manage multiple customer accounts and projects simultaneously operating in a fast-paced, high-growth environment
Preferred
Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight)
Benefits
Health, dental, vision, and life insurance at no extra cost
Equity is offered to all employees in the form of stock options
Company
Volt
Volt sends and delivers SMS at scale with quick connections into our network of SMS partners and suppliers.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$6.29MKey Investors
MercuryAtento Capital
2024-04-23Seed· $3M
2021-08-13Seed· $2.5M
2020-09-09Pre Seed· $0.15M
Leadership Team
Martin Langelo Lien
Co Founder and CEO
Matt Morfopoulos
Co Founder and Head of Growth
Recent News
Venture Capital Access Online
2024-05-28
Company data provided by crunchbase
