Public Consulting Group ยท 5 hours ago
Customer Service Rep 1
United States
Full-time
Remote
Entry Level
$19.95/hr - $26/hr
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Responsibilities
Responds to Inbound/Outbound Call Inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned
Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Qualification
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Required
High School degree or equivalent required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Expected to have excellent verbal, written communication and troubleshooting skills
Demonstrated understanding and ability to work with persons with disabilities.
Ability to compose reports, business correspondence, and procedure manuals.
Excellent verbal and written communication skills.
Ability to troubleshoot.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Excellent attention to detail and ability to manage time effectively in a fast paced environment.
Preferred
6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)
Knowledge of MS Windows, Excel and Word preferred.
Benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Company
Public Consulting Group
Public Consulting Group is a consulting company offering management consulting services to public sector organizations and entities.
Founded in 1986
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Cleveland
Chief Executive Officer
David Flores
Chief Technology Officer
Company data provided by crunchbase
