Nasuni · 7 hours ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Cloud Data ServicesData Storage

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Responsibilities

Meet regularly with senior customer contacts at assigned accounts

Act as the primary Nasuni point of contact

Adopt, build and maintain a direct relationship with the customer

Promote Best Practice

Provide proactive support on technical issues

Escalate incidents and collaborate with other departments in the company

Advocate to all functional teams inside Nasuni on behalf of your customer

Seek opportunities for expansion and utilisation

Provide proactive planning, regular scheduled technical reviews, health checks and telemetry installs and consultations

Provide regular communications to your customers on recent security alerts, product releases, and new feature information

Utilise all resources within Nasuni to address your customers' business and technical needs, such as system health checks, product sizing, migration assistance, etc.

Manage and drive closure on customers' open support cases, product bugs, enhancement requests, and action items.

For new support cases, understand issues and next steps and follow up to assure they are getting the attention they deserve

Stay current and advise the customer on any new product versions, upgrades, etc. on the roadmap that may benefit their environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise customer-facing experienceEnterprise software knowledgeData center infrastructureCIFS/SMB/NFSActive DirectoryLDAPCloud storageSecurityTCP/IP NetworkingVirtualizationBackup/Archive technologiesLinux administrationProject management skillsEncryptionSalesforceJiraConfluence

Required

5+ years recent experience in an enterprise customer-facing role

Outstanding communication skills, bottom to top ability to engage and succeed

History of driving success managing critical situations in Enterprise IT

Can do, will do attitude with excellent project and task tracking skills

In-depth understanding of the enterprise software space and data center infrastructure technologies including storage

Excellent technical knowledge of Active Directory, LDAP, CIFS/SMB/NFS. Storage On-Prem and Cloud, Security, Encryption, TCP/IP Networking, Virtualization, and the Backup/Archive space.

Working knowledge of Linux, tools, and system administration

Salesforce, Jira, Confluence