MB2 Dental · 5 hours ago

Director of Orthodontic Operations

Carrollton, TX

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Model outstanding service to clients, including superior written, verbal, and other communication skills. Identify team member strengths and areas of opportunity related to leadership and management skills. Train, coach, and mentor team members to optimal service excellence

Interview, hire, and retain top-tier talent in partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization

On-board all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs

Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed

Hold team members accountable to published and clearly defined goals related to business and/or growth and development plans

Partner with operating owners and executive leadership to make operational decisions to benefit the dental practice.

Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory

Review operating performance results and take immediate steps to implement course corrective activity as needed while creating and executing long-term strategic plans

Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs

Be strategic. Understand operational areas of opportunity, create action plans, and execute plans to grow and enhance the business

Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences

Thoroughly understand key performance indicators and drivers that affect key metrics

Thoroughly understand benchmarks and standards for key business indicators and, when out of line, course correct for immediate correction and sustained performance

Assess practice needs and strategically plan to make improvements

Keep up to date on industry trends, related current events, and best practices

Hold team members accountable for annual training requirements, performance reviews, and other company requirements

Provide thoughtful, documented, timely, and helpful feedback to direct reports focusing on solutions, continuous improvement, and positivity

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Orthodontic OperationsStrategic PlanningFinancial Statement AnalysisProject ManagementTalent CalibrationTeam TrainingCoachingPerformance Metrics AnalysisRemote Management