Lunchbox · 6 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

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Comp. & Benefits

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Responsibilities

Build and maintain strong partnerships with key executives and decision-makers within assigned Enterprise accounts.

Serve as a knowledgeable resource on the technical and functional aspects of the Lunchbox platform and integrations.

Educate customers on how to effectively use and benefit from the full suite of Lunchbox products.

Understand customers’ business challenges and proactively manage projects to support their objectives. Act as the primary liaison between customers and internal teams to facilitate timely assistance.

Lead regular check-ins to manage expectations, prioritize tasks, and track deliverables, ensuring alignment with customer goals.

Provide actionable insights and best practices for program improvements based on data analysis.

Drive customer satisfaction and retention while identifying and supporting opportunities for account growth and upselling.

Prepare and deliver comprehensive, data-driven account reviews, maintaining detailed records of outcomes and next steps.

Communicate product updates, enhancements, and the Lunchbox roadmap to customers, securing buy-in and alignment.

Work closely with Support, Onboarding, and other internal teams to ensure a seamless and positive customer experience.

Document, escalate, and resolve critical issues efficiently in partnership with the management team.

Share insights and proven methods with team members to continuously enhance the quality and efficiency of customer support and success processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Relationship ManagementProduct ExpertiseData AnalysisProject ManagementCustomer Enablement

Required

Must be consistently available between 10:00 AM and 6:00 PM Eastern Time.

Build and maintain strong partnerships with key executives and decision-makers within assigned Enterprise accounts.

Serve as a knowledgeable resource on the technical and functional aspects of the Lunchbox platform and integrations.

Educate customers on how to effectively use and benefit from the full suite of Lunchbox products.

Understand customers’ business challenges and proactively manage projects to support their objectives.

Act as the primary liaison between customers and internal teams to facilitate timely assistance.