Sumeru Solutions · 6 hours ago
Associate Digital Success Manager
United States
Contract
Remote
Entry Level
3+ years exp
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Hiring Manager
Parth Verma
Insider Connection @Sumeru Solutions
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Responsibilities
Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.
Ensure that the decks are tailored to specific customer use cases, showcasing the relevance and value of The Client for their unique requirements.
Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights The Client's solutions.
Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of The Client and drive strong product adoption and retention.
Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.
Accountable to consumption, adoption, renewal and productivity savings goals
Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
Actively participate in collaborative sessions to align deck content with overarching business goals.
Qualification
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Required
Demonstrate being data-driven to build insight: continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content
Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs.
Possess knowledge in the use of various content types and engagement methods, such as video, chat, social media, mobile, and email to execute digital programs
Ability to leverage an effective track record of success to positively influence program execution across teams
Display effective communication and team collaboration skills
Demonstrate excellent communication skills (presentation, verbal and written)
Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager
3+ years of industry experience; 2+ years of related experience
Adaptability, flexibility in the face of changing business requirements and conditions
Knowledge in identity, security, access management, workflow, and/or developer-facing products
Preferred
Bonus points if you have experience with Matik or related deck-automation tools.
Experience in building enterprise SaaS adoption programs is desired
Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred
Company
Sumeru Solutions
Sumeru is an organization of entrepreneurs, excelling through innovation with a strong commitment to our clients and to society.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
H
Harish Ramachandran
Founder & CEO
Chidhanandham Arunachalam
Chief Program Officer
Company data provided by crunchbase
