UKG · 6 hours ago
Senior Manager, Professional Services Consulting - UKG Pro WFM
United States
Full-time
Remote
Senior Level, Lead/Staff
$126K/yr - $182K/yr
8+ years exp
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Responsibilities
Lead, mentor, and develop a team of Project Managers and Solution Consultants, ensuring they have the necessary resources, training, and support to excel in their roles.
Foster a culture of continuous improvement, collaboration, and customer-centricity within the team. Conduct regular performance reviews, provide constructive feedback, and create development plans to enhance team members' skills and career growth.
Mentor and support Project Managers to ensure successful project outcomes.
Provide guidance and oversight to Project Managers in developing and maintaining project plans, schedules, and budgets.
Assist Project Managers in identifying and mitigating project risks, resolving issues, and ensuring effective communication with stakeholders throughout the project lifecycle.
Encourage and facilitate knowledge sharing and best practices among Project Managers to drive consistency and excellence in project delivery.
Monitor and review project progress, offering strategic advice and support to Project Managers to keep projects on track.
Provide strategic guidance and expertise to customers on the implementation and optimization of UKG Pro WFM solutions.
Support Solution Consultants in collaboration with customers to understand their business needs, define project requirements, and develop tailored solutions that drive business value.
Ensure the delivery of high-quality solution designs, configurations, and integrations that meet customer expectations and industry best practices.
Build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and point of escalation for project-related matters.
Ensure customer satisfaction by delivering exceptional service and support throughout the implementation process.
Gather customer feedback and insights to drive continuous improvement in our implementation methodologies and service offerings.
Prioritize customer satisfaction as a key metric of success for all projects.
Implement strategies to measure and enhance customer satisfaction throughout the project lifecycle.
Address customer concerns promptly and effectively, ensuring a positive customer experience and fostering long-term relationships.
Contribute to the development and execution of the department's strategic goals and initiatives.
Identify opportunities for process improvements, innovation, and efficiency gains within the project management and solution consulting functions.
Stay current with industry trends, best practices, and emerging technologies related to workforce management and project management.
Qualification
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Required
8+ years of experience in project management and solution consulting, with a focus on workforce management systems.
5+ years of experience leading and managing teams, with a track record of successfully delivering complex projects.
Strong knowledge of UKG Pro WFM solutions and their implementation methodologies.
Preferred
Bachelor's degree in Business Administration, Information Technology, or a related field
Advanced degree preferred.
Excellent communication, interpersonal, and leadership skills.
Ability to think strategically, solve problems, and make data-driven decisions.
PMP, PRINCE2, or similar project management certification is highly desirable.
Benefits
Wellness programs
Tuition reimbursement
U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance.
Company
UKG
UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.
10,001+ employees
H1B Sponsorship
UKG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (25)
2022 (50)
2021 (40)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2007-03-23Acquired· by Hellman & Friedman ($1.8B)
Leadership Team
Christopher Todd
Chief Executive Officer
Jennifer Morgan
CEO
Recent News
2024-10-28
MarketScreener
2024-10-28
Company data provided by crunchbase
