Blavity Inc. · 5 hours ago

Director of Operations, Talent Infusion

United States

Full-time

Remote

Director/Executive

$120K/yr - $140K/yr

4+ years exp

Maximize your interview chances

CommunitiesDigital Media

No H1B

Insider Connection @Blavity Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop and manage partner relationship processes to achieve monthly, quarterly, and annual revenue goals

Lead and manage the end-to-end customer journey for Talent Infusion partners, from onboarding through renewals, ensuring a high level of engagement, satisfaction, and retention

Organize and optimize the client onboarding process, providing insights into customer adoption and engagement

Establish cadence and procedures for effective communication between the customer success team and partners

Build relationships with partner executives to align with Blavity Inc.’s strategic goals and drive higher client engagement

Provide strategic input on key performance metrics to nurture partner health proactively

Advocate for Talent Infusion’s partners in internal discussions to ensure high partner satisfaction

Oversee and streamline operational processes, employing tools like Salesforce, Zapier, and Iterable to automate workflows and enhance sales and customer success efficiency

Collaborate closely with the AfroTech enterprise sales team to identify and drive cross-functional initiatives that support revenue growth and operational scalability

Maintain a deep understanding of Talent Infusion’s solution to prioritize and strategize communications effectively with the Customer Success and Sales teams

Develop support and product materials, FAQs, and user process flows to assist partners in understanding new functionalities and support services, enhancing their overall experience

Create and deliver presentations and monthly business reports, translating Talent Infusion’s results into clear, compelling stories that resonate with Blavity executives, partners and stakeholders

Lead Talent Infusion’s outbound marketing strategy, and work with Corporate Marketing to craft B2B campaigns that increase brand awareness, generate leads, and support the sales funnel

Collaborate with Marketing and Sales to create and deliver presentations, including quarterly business reports, translating Talent Infusion’s results into compelling stories for partners

Work alongside the Director of Product to prioritize feature enhancements and product improvements based on customer insights and market needs

Engage decision-makers and budget owners to ensure retention and growth of partner accounts through effective renewal action plans

Establish and monitor key performance metrics for customer success, sales, and marketing, providing insights that drive decision-making and performance improvement

Drive strategic initiatives to enhance the partner lifecycle and develop long-term, value-based relationships with key accounts

Uncover underlying business drivers from new partner requests and collaborate cross-functionally to identify new solutions and optimizations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementB2B SaaS ExperienceSalesforceData ReportingMarketing StrategyAI ToolsCRM SolutionsGoogle SuiteAsanaStripeProject Management