Cyber Advisors · 4 hours ago

ROC Engineer

Maple Grove, MN

Full-time

Remote

Mid, Senior Level

5+ years exp

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Information TechnologySecurity

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Responsibilities

Provide primarily remote support to our clients.

Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.

Perform regular system updates and patch management to safeguard against vulnerabilities.

Develop and maintain knowledge of the customer's specific business environment.

Maintain documentation for system configurations, processes, and procedures.

Qualification

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TCP/IPWindowsMacOSVMWareHyper-VFirewallsSwitchingRoutingWindows ServerActive DirectoryExchangeDNSDHCPMS Office 365Backup solutionsNetwork securityAnti-virusEDR/MDR solutionsProcess improvementMD-102 certificationAZ-104 certificationFortiNet FCP certificationTechnical documentation

Required

Dedication to customer satisfaction and getting it right the first time.

Demonstrate ability to explain complex technical concepts to a non-technical audience.

Strong trouble-shooting skills across a broad and diverse population and environment.

Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.

Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).

Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.

Appreciation of internal customer business, goals and objectives, strategies, and needs.

Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.

Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.

Passion for great customer service.

Long-standing curiosity and love of technology.

Proven ability to work with little or no supervision.

High-quality, detail-oriented approach to work.

Well-developed organizational skills.

Reliable and punctual.

Ability to quickly learn new technologies.

Interest in building a long-term career position.