Collectively · 5 hours ago
Account & Strategy Director
New York, NY
Full-time
Remote
Director/Executive
$150K/yr - $172K/yr
8+ years exp
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Responsibilities
Leads and directs the client relationship management day to day and sets the tone for client services success on your accounts–balancing both the staff experience and the client perspective
Leads and directs the application of our influencer marketing services and solutions for senior marketers, helping provide ongoing expertise and thought-leadership, pushing clients to see broader roles for creator marketing within their marketing plans, and supporting longer-term planning with clients that reinforces Collectively unique value proposition as a specialized influencer/creator agency
Strategic client partner and conflict manager capable of translating client servicing needs into successfully sold through influencer strategies and scopes that our internal teams are capable of delivering
Represents Collectively on IAT (Inner Agency Teams) helping support integrated marketing plans and advocating for creator marketing best practices in a 360 marketing planning + execution environment
Building client confidence in the agency, earning trust, and leading challenging client conversations diplomatically
Provide client services leadership day to day for the CP and cross-functional teams, helping to navigate stickier or trickier situations; leaning in directly to expedite or accelerate solutions, interfacing directly with senior clients to align on mutual solves for ways of working on timelines/expectation management inline with our servicing philosophy and code
Escalate client relationship challenges to business leadership, sets context and collaborates on solutions
Facilitate and support direct reports (Client Partnerships team) and dotted line staff (Production, Analytics, Creative) to be successful in their roles delivering account strategy & services, focusing on staff retention and supporting skill growth
Accountable to core deliverables, this role actively plans and provides guidance & feedback, consistently helping the team meet or raise the bar on quality (Directly Accountable: Proposals, QBRs, Performance Reports, POVs; Consultative: Creator Lists, Briefs, Content)
Directs & leads team inputs and success on tasks across operational workflows (contracting, budgets, staff plans, hours tracking)
Synthesizes challenges or themes across accounts and proactively engages with functional leadership to evolve or pivot
Leads and sets tone for cross-functional teams–an internal champion and client champion who often bridges the two groups
Provide client services support for navigating stickier or trickier situation; interfacing directly with senior clients to align on mutual solutions for ways of working on timelines and expectation management inline with our servicing philosophy and code
Consult into Client Partnerships functional philosophies, best practices, processes, deliverables and tools, as led by our CEO/ Head of Client Partnerships or VPs
Consult on resourcing, hiring and team and prioritizations
Set the account partnership and influencer programming strategies including client satisfaction planning, growth opportunities, "land & expand" strategies and day to day campaign success
Manage and support direct reports in the successful creation, production and timely delivery of successful RFPs, Briefs, incremental opportunities, wrap reports and/or other key client partnership deliverables throughout the course of the client journey–in line with client expectations
Proactively seeks out and guides the team to develop unique, innovative and boundary-pushing opportunities for client partners
Review & refine client communications, POVs, or deliverables to ensure they meet quality standard and are winning in market (retaining/improving as the space shifts)
Collaborate closely with Production and Performance & Analytics leadership colleagues to inform, iterate and improve service offerings and processes
Collaborate closely with business leadership and delivery leadership, including the CEO and COO, to improve overall account profitability strategies and to iterate on services models that best support client needs and expectations of day-to-day cross-functional account team operations
Qualification
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Required
At least 8 years related experience in a client-facing role at a social or influencer agency, with at least 4 years in a people management role
Experience representing their agency in an Inner Agency Team (IAT) environment
Demonstrated ability to negotiate complex partnerships and navigate challenging client services situations with maturity and leadership
Significant client-facing experience with senior level, Fortune 500 marketers
Demonstrated success as a people-manager and team-builder with diplomacy and collaborative approach to cross-functional team directing/leading
Demonstrated success growing and retaining seven-figure, multi-year client accounts and relationships
Demonstrated organic social media, paid social, and influencer marketing strategy expertise
Demonstrated ability to manage through significant ambiguity and change
Strong organization skills with attention to detail and excellent follow-through
Exceptional communication skills—both internally and externally, written and verbal
Ability to work efficiently across a variety of tasks and manage time appropriately for projects
At home in a rapidly-changing, fast-paced working environment; thrives on change.
Collaborative working style with positive attitude and enthusiasm for making great work happen
Benefits
Medical, Dental & Vision
Supplemental Insurances
401k Matching
Monthly Wellness Stipend
Remote-First
Flex Fridays
Step Up Recognition Program
Collectively Employee Resource Groups (ERGs)
Virtual & In-Person Events
Generous Allotment of Sick Days
Birthday PTO
Company
Collectively
Collectively offers an agency model that changes the way brands create content and communicate through people on social media.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-08-06Acquired· by The Brandtech Group
Leadership Team
Alexa Tonner
Co-Founder & COO, Head of People & Operations
Raven Walker
Vice President, Client Partnerships
Company data provided by crunchbase
