Birdeye · 5 hours ago
Customer Success Manager, Commercial
Dallas, TX
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Manage and grow our upmarket client base.
Use a combination of tools to help get new Birdeye users started.
Learn about their business and customer experience needs.
Ensure that they know how to use Birdeye to their maximum benefit.
Craft communication and education tailored to each client.
Account onboarding, training, management, retention, renewal and expansion.
Listen to our business customers and use expertise, creativity, and passion to meet their needs.
Qualification
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Required
Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience
3+ years experience in professional services or B2B account management, preferably in SaaS
Proven ability in organization, project management, time management, and communication skills
Knowledge of CX/SEM/SEO/advertising/social media
Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
Experience with online subscription / SaaS products is a must
Energetic extroverted personality–you love working with customers and are customer obsessed
Enthusiasm for troubleshooting issues; excited to learn and use new products/features
Ability to quickly grasp and succinctly explain technological and business concepts
Proven track record in managing enterprise customer relationships and delivering results
Ability to stay calm and manage clients even under adverse conditions
Strong communication skills and technical aptitude
Diligence and organization in follow-up processes – document all calls/customer interactions in CRM
Preferred
Experience in Customer Experience / Reputation Management, Social Media Campaigns
Up-sell and value-selling experience
Benefits
100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!
Company
Birdeye
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
1,001-5,000 employees
H1B Sponsorship
Birdeye has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$93MKey Investors
Accel-KKRTrinity Ventures
2022-03-10Series C· $60M
2017-02-13Series B· $25M
2016-01-28Series A· $8M
Leadership Team
Naveen Gupta
Co-founder CEO
Neeraj Gupta
Co-Founder and Chief Customer Officer
Recent News
Globe Newswire
2024-05-22
2024-04-17
2024-03-06
Company data provided by crunchbase
