Parallel · 4 hours ago

Customer Success Manager

Remote, United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

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Responsibilities

Be the primary point of contact for our district customers to ensure they achieve their desired outcomes and see the full value of a partnership with Parallel.

Establish long-term relationships with customers that will drive revenue generation and retention

Become knowledgeable about all of Parallel’s products and services, and the personas of our customers, and be able to speak fluently about the value of our products and services

Provide consistent outreach to customers with a particular focus on customer satisfaction, usage of services, and alignment with expected outcomes

Lead and manage the full customer life cycle including customer onboarding

Establish relationships with key stakeholders to drive adoption and retention of Parallel’s services.

Responsible for data updates and accuracy on various platforms

Identify and pursue additional and new areas of service needs

Collaborate cross-functionally with Clinical Managers, Sales, Support, and all Parallel departments to resolve customer issues and provide top-notch support.

Qualification

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Customer Success ManagementEducation Industry ExperienceB2B Sales ExperienceRelationship BuildingProject ManagementSalesforce