Iron Bow Technologies · 5 hours ago

Human Centered Designer

United States

Full-time

Remote

Mid Level

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Consumer ElectronicsElectronics

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Responsibilities

Lead and manage design projects from discovery to implementation. Work with cross-functional teams and stakeholders to scope projects, conduct contextual inquiries, and ensure user needs drive solutions.

Facilitate qualitative research, including field observations and user interviews, to uncover deep insights. Apply design tools such as journey maps, personas, and empathy mapping to synthesize findings into actionable solutions.

Translate research into impactful products, services, and policies. Work closely with leadership to drive strategic initiatives, including telehealth, diversity, and digital health solutions.

Partner with Veteran Service Organizations, federal agencies, and internal VA teams to ensure collaborative, inclusive design solutions. Serve as a trusted advisor, providing design leadership and promoting customer-centered innovation.

Ensure the voice of the Veteran is central to every solution. Advocate for Veteran needs across all levels of the organization, using insights to design more inclusive and equitable experiences.

Qualification

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Human-Centered DesignQualitative ResearchDesign Synthesis ToolsStrategic ThinkingVeterans Affairs ExperienceEmpathy MappingJourney MapsPersonas

Required

Demonstrated experience leading human-centered design projects from research to implementation.

Strong understanding of qualitative research methods, empathy-driven inquiry, and design synthesis tools (e.g., journey maps, personas).

Proven ability to lead cross-functional teams and collaborate with senior leaders, government agencies, and community organizations.

Strong partnership-building skills are essential.

Ability to translate research insights into strategic solutions that drive performance and align with organizational goals.

Experience in aligning design initiatives with long-term planning and innovation roadmaps.

Excellent communication and facilitation skills, with the ability to guide diverse teams through complex design processes and ensure stakeholder alignment.