Observe.AI · 5 hours ago

Account Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$120K/yr - $150K/yr

8+ years exp

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Responsibilities

Build the necessary rapport and credibility with executives (internal and client stakeholders)

Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact

Operate in ambiguity as the new Account Management division builds the blueprint for growth ahead

Build targeted and tactful account growth plans that result in clear RO

Qualification

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Account ManagementSaaS experienceContact Center salesSolution sellingClient growth impactRevenue growth goalsBuilding frameworksConsultative sales approachCultural contributionCross-functional collaboration

Required

8+ years of Account Management in SaaS or the CX space

Background selling in the Contact Center space

Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products

You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact)

Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable

Solution selling experience; preferably to existing accounts

Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly

You see contribution to culture and holistic impact as core to your professional success