Atlan · 4 hours ago

Senior Technical Writer

United States

Full-time

Remote

Senior Level

5+ years exp

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Comp. & Benefits

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Responsibilities

Define, Author and Evolve a Critical Content Strategy: Develop and maintain comprehensive documentation for Atlan's PaaS offerings, including SDKs, CLI tools, and platform-specific extensions. Provide sample code, best practices, and troubleshooting content aimed at helping developers extend product functionality

Cross-functional Collaboration: Act as a bridge between product and engineering teams, capturing key problem statements and ensuring documentation addresses the needs of both internal and external users

Persona-Driven Content: Engage with user research, product and engineering teams to understand the needs of SIs, customers, and partners, and create documentation that aligns with these personas, enhancing their ability to leverage Atlan’s PaaS solutions effectively

Strategic Alignment: Ensure all documentation aligns with Atlan's overall product strategy and supports the product vision, delivering content that empowers users and strengthens platform adoption

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PaaS ProductsAPI DocumentationTechnical WritingSDK ManagementB2B SaaS KnowledgeDeveloper ToolsUser ResearchContent StrategyTroubleshooting ContentSample Code CreationModern Data StackStrategic AlignmentCross-functional CollaborationDocumentation Best Practices

Required

5+ years of technical writing experience, with a strong focus on platform-as-a-service (PaaS) products or developer-oriented documentation (e.g., Salesforce, ServiceNow)

Proven experience in creating and managing documentation for complex APIs, SDKs, and developer tools within enterprise environments, particularly for third-party developers

Deep understanding of the B2B SaaS landscape, with familiarity in the modern data stack (e.g., Snowflake, Databricks) and experience working within platform as a service ecosystems

Ability to proactively identify documentation needs based on ongoing engineering projects, rather than waiting for fully developed features