Seneca Holdings · 6 hours ago

Customer Service Representative III

United States

Full-time

Remote

Entry, Mid Level

$33.65/hr - $33.65/hr

2+ years exp

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Responsibilities

Enter critical confidential information into the Contact Management System Database.

Vet the status of security and medical applications to determine safe transport.

Perform data entry reconciliations to ensure accuracy of the information in CMS.

Deliver emergency instructions as necessary to American or Afghan citizens to reach safe haven or designated locations.

Ability to use multiple forms of communications, such as phone, multi-modal communications, text, email, WhatsApp, and other internet phone applications.

Qualification

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Call Center ExperienceCase Management ExperienceDari/Farsi ProficiencyPashto ProficiencyConflict Resolution SkillsTime Management SkillsEnglish Proficiency Certification

Required

2-3 years of call center/case management experience.

Excellent verbal and written communication skills.

Ability to speak read and write Dari/Farsi and Pashto.

Exceptional interpersonal and conflict resolution skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to act with integrity, professionalism, and a high level of confidentiality.

US or Afghan Citizen

Preferred

Bachelor’s Degree

Experience handling highly confidential information is highly preferred.

Language fluency in English, Farsi, Dari, and or Pashtu. Note: If bilingual, and English is a second language, a certification of English Proficiency is required.