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Company

Wiz · 7 hours ago

Technical Account Manager - Commercial West

United States

Full-time

Remote

Mid Level

3+ years exp

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Cloud SecurityCyber Security

H1B Sponsor Likely

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Responsibilities

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.

Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.

Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.

Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.

Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.

Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementCloud ServicesSecurity Best PracticesCSP CertificationsContainer TechnologiesCustomer Success. in Computer Science

Required

3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.

Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.

Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.

Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.

Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.

Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Preferred

CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer)

Company

Wiz

Wiz is a cybersecurity company that allows companies to find security issues in public cloud infrastructure.

Founded in 2020

New York, New York, USA

501-1,000 employees

https://www.wiz.io

H1B Sponsorship

Wiz has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (3)