31 applicants

Company

ServiceNow · 6 hours ago

Customer Success Manager

Addison, TX

Full-time

Remote

Mid Level

3+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges

Ensure customers are technically healthy and on the most recent version of our product

Identify criteria for assisting your customers by using Success Plays in the Success Platform

Promote ServiceNow customer success stories and processes

Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

Work with ServiceNow teams to improve product adoption and increased footprint

Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes.

Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer professional servicesServiceNow certificationsDigital transformationIssue resolutionMulti-customer managementProject managementTechnical product explanationCollaborative teamwork

Required

3+ years of experience providing customer professional services or related business support.

Ability to provide independent comprehensive services.

Experience resolving issues through analysis.

Comfortable with learning and explaining technical products or services.

Ability to manage multiple customers and priorities simultaneously.

Works well in a collaborative team environment, partnering with sales, product, and support teams.

Preferred

ServiceNow accreditations or certifications a plus.

Familiarity with digital transformation, or project management.

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)