Sourcegraph · 5 hours ago

Enterprise Technical Advisor, (Post-Sales Customer Success) [IC3]

San Francisco, CA

Full-time

Remote

Mid Level

$155K/yr - $193K/yr

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Comp. & Benefits

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Responsibilities

Start building a trusting relationship with your team and partners on Customer Engineering (pre-sales, Sales, and Support teams)

Learn about our product, our value proposition, our customers & use cases, our team, and our processes.

Join or review customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.

Be assigned your first customers with whom you’ll begin to establish trusted relationships to earn and maintain credibility.

Meet regularly with your customer champions and advocates; establish yourself as their key point of contact.

Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary.

Develop and implement tailored programs and playbooks, contributing to internal team strategy, that provide continued value to our customers and ensure long-term growth beyond just your assigned customers.

Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as the voice of your customer.

Drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion.

Engage customers in product betas, case studies, and webinars as applicable.

Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively lead successful deployments.

Translate customer sentiment to internal teams and appropriately advocate for strategic product decisions. Be the voice of the customer.

Guide your customers as they use Sourcegraph to solve technical problems.

Proactively identify new opportunities for expansion and up-sell opportunities across your book of business by collaborating with the sales team to ensure subscription growth and increased solution footprint.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SolutionsCustomer Relationship ManagementAccount Success PlanningCustomer OnboardingData AnalysisProject ManagementLearning OrientationDocumentation

Required

You are curious about the technical topics our customers deal with daily (migrations, code refactors, developer onboarding, etc.) and have the ability to partner with them on technical solutions both using and extending the Sourcegraph product.

You are an influential and strategic thinker who co-develops success strategies with customers and your account team counterparts (AE, etc.) to ensure we bring value to our customers and continue to solve their ongoing needs.

You actively listen, synthesize information, communicate effectively, and present with confidence and customer empathy to various stakeholders (end-user devs to C-level stakeholders) and internal teams.

You are proactive. You can collaborate with multiple stakeholders to identify opportunities, address complex political situations, and support customers throughout.

You are naturally curious and seek to learn about product features and their benefits.

You are exceptionally organized and have strong project management skills.

You are a team player who can proactively contribute to a positive environment that values people and work.