Adventist Health · 5 hours ago

Associate Support Center Analyst

United States

Full-time

Remote

Entry Level

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Responsibilities

Responds to telephone, voice mail, self-service and email requests for assistance, promptly, professionally and courteously.

Assists the customer with computer system problems, taking appropriate action and follow through within the scope of responsibility. Triages calls to Tier 2 or Tier 3 as outlined.

Effectively utilizes the help desk system software in an effort to meet the service level agreement. Makes complete entries to allow tracking, escalation, and administrative report generation regarding reported problems. Appropriately assigns problems to ensure timely resolution.

Escalates difficult calls to the Support Center Team Lead or Support Center Supervisor.

Performs other job-related duties as assigned.

Qualification

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Help desk system softwareTelephone supportComputer system problems

Required

Associate’s/Technical Degree or equivalent combination of education/related experience

Responds to telephone, voice mail, self-service and email requests for assistance, promptly, professionally and courteously.

Assists the customer with computer system problems, taking appropriate action and follow through within the scope of responsibility.

Triages calls to Tier 2 or Tier 3 as outlined.

Effectively utilizes the help desk system software in an effort to meet the service level agreement.

Makes complete entries to allow tracking, escalation, and administrative report generation regarding reported problems.

Appropriately assigns problems to ensure timely resolution.

Escalates difficult calls to the Support Center Team Lead or Support Center Supervisor.

Performs other job-related duties as assigned.

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter.