WorkatHome-JobBoard · 15 hours ago

Customer Service Representative

Birmingham, AL

Part-time

Remote

Entry Level

1+ years exp

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Responsibilities

Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.

Answer the calls timely without drops/abandons.

Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.

Facilitate resolution by referring the matter to the issue/content expert.

Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.

Resubmit Corrected Claims and supporting documentation as need for the patient experience.

Communicate with other organizational departments to ensure proper handling of patient accounts.

Communicates issues to management timely and performs other duties as assigned by direct supervisors.

Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical terminologyPC applicationsMath/bookkeeping skillsDialer experienceBilingual (English/Spanish)First call resolution