CVS Health · 5 hours ago

SR Customer Service Representative

Tallahassee, FL

Full-time

Remote

Senior Level

$18.50/hr - $38.82/hr

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Responsibilities

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

Maintain department established performance metrics at a meets or exceeds expectations level

Work together as a team and apply the Aetna Core Values in day-to-day operations

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Providing Solutions to Constituent Needs

Working Across Boundaries

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceMedical TerminologyInsurance experienceMulti-tasking skillsProduction environment experience