OCCU | Oregon Community Credit Union · 6 hours ago
Call Center Service Representative
Eugene, OR
Full-time
Remote
Entry Level, Intern/New Grad
$20.14/hr - $22.90/hr
0+ years exp
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Responsibilities
Provide members and potential members with accurate and precise information about all Credit Union products and services. Resolve problems that are within your authority to resolve. Refer problems that are beyond your authority to your supervisor, along with your recommendations for resolution. Maintain a high level of professionalism and utilize problem-resolution skills to assist members.
Identify cross-sell opportunities and cross-sell services to members while providing accurate, courteous, friendly, timely, and professional service.
Receive, process, and post member financial transactions, including deposits, withdrawals, and loan payments in an accurate and efficient manner.
Act as a liaison between members and various organizations and departments and respond to all electronic and written correspondence within one day.
Stay up to date with product, procedure, and other pertinent changes. Attend and complete training that enhances one’s ability to perform their job.
Qualification
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Required
A minimum of six months of similar or related experience in a call center role and or banking position.
Must have a strong internet connection at home; able to be hard-wired to a router to ensure smooth connectivity and have a quiet space to work.
Preferred
Bilingual Spanish-speaking employees who pass a standardized language test.
Benefits
Low-cost medical, dental, and vision insurance.
401(k) retirement plan with employer match.
Paid time off in addition to 12 paid holidays.
Tuition reimbursement for eligible education and training.
Company-paid long-term disability.
Company
OCCU | Oregon Community Credit Union
We’re OCCU — a member-owned, not-for-profit financial cooperative in Oregon and Washington.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Neumann
President & CEO
Brian Alfano
Chief Operations Officer (COO)
Recent News
Company data provided by crunchbase
