Foundant Technologies · 14 hours ago

Manager of Product Education

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Develop and Lead Education Programs: Create and implement product education strategies that cover onboarding, feature adoption, best practices, and advanced use cases.

Content Creation: Design and deliver a variety of educational materials, including webinars, tutorials, user guides, videos, certification programs, and FAQs to meet customer needs.

Cross-Functional Collaboration: Work closely with Product, Customer Success, Sales, and Marketing teams to ensure educational content is aligned with product updates, customer feedback, and company goals.

Customer Onboarding: Oversee the creation and delivery of onboarding experiences and supporting documentation that help new users get up to speed quickly and successfully adopt the platform.

Staff Development: Lead efforts to attract, hire, onboard, and retain top talent by building a positive team culture, implementing effective onboarding programs, and creating development opportunities that enhance team engagement and performance.

Learning Management System (LMS) Management: Manage the LMS platform to deliver and track learning paths for users.

Measure Effectiveness: Track and analyze the effectiveness of educational programs through customer feedback, adoption rates, and engagement metrics. Use data to continually improve content and strategy.

Customer Empowerment: Ensure customers are confident and empowered to use the platform efficiently through tailored training programs and responsive educational content.

Stay Current: Stay up to date on product enhancements, customer needs, and industry trends to ensure education materials remain relevant and effective.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product EducationSaaS ExperienceContent CreationLearning Management System (LMS)Adult Learning PrinciplesCustomer Success MindsetChange ManagementStaff DevelopmentStrategic Thinking

Required

Bachelor’s degree in Education, Instructional Design, Marketing, or a related field.

5+ years of experience in product education, training, or instructional design, preferably in a SaaS or technology environment.

Proven track record of designing and delivering effective educational content and programs.

Experience with LMS platforms and other education delivery tools.

Preferred

Expertise in developing tailored educational programs or content that resonates with nonprofit organizations, foundations, or charitable entities.

Experience creating learning paths for diverse users, from small nonprofits to large-scale foundations, is a plus.

Demonstrated ability to apply adult learning theories and practices in creating engaging, effective training materials that cater to various learning styles (visual, auditory).

A background in customer success or customer education, especially for software aimed at improving organizational effectiveness in nonprofits or philanthropic foundations.

A passion for philanthropy and social good, with a deep commitment to helping nonprofit clients maximize their impact through effective use of the SaaS platform.