Oak Dental Partners · 8 hours ago
Contact Center Representative
Alpharetta, GA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Handling inbound and outbound customer inquiries
Responding to phone calls and emails
Scheduling appointments
Entering detailed notes into our patient management system
Educating patients about our services and protocols
Contributing to enhancing the overall customer experience through innovative approaches
Adhering to all the conditions and policies of ODP regardless of location
Being available and communicative during scheduled work hours
Maintaining a quiet and distraction-free workspace
Maintaining all equipment necessary for their job
Meeting performance metrics during remote work
Qualification
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Required
High school diploma required.
1 year of call center experience within the last 3 years (REQUIRED)
Excellent customer service and interpersonal skills
Ability to adapt to change and work under pressure
Clear and professional communication skills, both verbal and written
Detail-oriented, problem-solving capabilities, and organizational skills
Flexible schedule availability, including high demand days
Quick learner, comfortable with technology, and adaptability to changing environments.
Motivated to be a consistent performer.
Familiarity with complex or multi-line phone systems
Comfortable working in fast-paced environments
Computer literacy is required.
Preferred
Dental experience with Denticon is a huge PLUS!
Benefits
Medical, Dental, Vision, and Life insurance, and other voluntary benefits for full-time employees
Pay incentives, including a performance-based bonus system.
Paid training
Biweekly pay on Fridays
401(k) with HSA/FSA options
Paid holidays and PTO for full-time employees
Flexible scheduling
Company
Oak Dental Partners
Oak Dental Partners is a broadening dental service organization.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$153MKey Investors
Comvest PartnersComvest Credit Partners
2023-05-01Private Equity· Undisclosed
2023-05-01Debt Financing· $153M
Leadership Team
Lee Provow
CEO
Stephen Janis
Chief Financial Officer
Company data provided by crunchbase
