Apiiro · 20 hours ago

Customer Success Engineer - East US (Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Function as the customer advocate and provide internal feedback on how we can better serve our customers, translating customer usage and feedback into actionable insights and feature ideas.

Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.

Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform.

Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.

Increase customer retention by conducting regular check-in calls for tactical items, driving issues to closure and closely communicating with Apiiro product management and engineering teams.

Simultaneously work with multiple customers who are at different points in the account lifecycle.

Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and product understanding.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success EngineeringDockerKubernetesCloud-native applicationsIaC technologiesDevOpsCI/CDApplication securitySAST/SCAThreat modelsSecurity code reviewRelationship building

Required

At least three years of experience in the security field as a Customer Success Engineer.

Ability to integrate knowledge across disciplines to include technical product demonstrations, operation/process flow, and product function.

Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.

Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc.

Strong problem solver with the ability to come up with creative and innovative solutions to problems you have not encountered before.

Solid oral, written, presentation, collaboration, and interpersonal communication skills.

Focused on customer loyalty and building long-term strategic relationships and champions at all levels.

Ability to work independently and multi-task in a dynamic, fast-changing environment.

Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.