Surgical Notes · 5 hours ago

Senior Manager, Revenue Cycle

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Manage operations and clients with a large team

Review and evaluate teammate productivity and quality to ensure goals and client metrics are met

Participate in teammate performance reviews with the VP, Revenue Cycle

Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates

Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs

Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings

Establish and maintain strong and positive customer relationships

Provide feedback and ongoing training to teammates related to job functions

Respond to client requests in a timely manner

Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation

Escalate issues to the VP, Revenue Cycle

Identify client needs as well as provide feedback to clients on best practice workflow

Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs

Manage directly reporting team members

Manage month end reporting

Manage client billing reconciliation

Manage fee schedule updates, charge master increases, contract grids and client profiles

Prepare and send client invoices

Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.

Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback

Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics

Other responsibilities as assigned

Qualification

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Revenue Cycle ManagementMicrosoft ExcelEHR SoftwareBilling SoftwareAccounts ReceivablePayer ContractsCharge Master KnowledgeHIPAA Regulations