OuterBox · 21 hours ago
UX Services Manager
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesE-CommerceSEO
Hiring Manager
Elliott Gular
Insider Connection @OuterBox
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Responsibilities
Collaborate cross-functionally with the SEO, Paid Media, Email Marketing, and Development teams to ensure the client and team experience is held to a standard by instilling confidence in our service offering.
Ensure there are defined and structured processes in place for consistent execution of strategies that promote client growth and team retention.
Focus efforts with the UX team to achieve and maintain client and team retention, ensuring company performance marketing methodology is being executed consistently for every clients business.
Lead the creation and continuous improvement of production processes, ensuring standard procedures meet industry best practices for efficient and continuously improving work processes.
Lead and develop a team of professionals, fostering a culture of excellence, collaboration, and continuous learning.
Qualification
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Required
5+ years of experience in UX design including in depth A/B testing experience.
2 - 3 years of experience managing or leading a UX team, including mentoring and developing team members.
Experience with VWO, Convert, or other A/B testing tools
Experience with HotJar, Microsoft Clarity or other website heatmapping tools
Experience with all Google platforms such as GA4, Looker Studio, GTM, etc.
Solid understanding of leveraging and optimizing search intent throughout the consumer/buyer journey.
Experience working with clients and teams to instill confidence through demonstrating expertise, active listening, providing tailored solutions
Critical thinking, problem-solving, and troubleshooting skills.
Strong communication skills with the ability to communicate to Clients & Teammates in an approachable, credible manner both verbally and in writing.
History of strong time management, delegation, goal setting and decision making skills.
Demonstrate expertise & understanding in using spreadsheet functions and formulas to analyze, identify trends, and summarize data.
Basic HTML, CSS, and content management system (CMS) experience like WordPress, Magento, Shopify, Big Commerce, Modx
Experienced in collaborating with Development teams to troubleshoot, test, and resolve technical website issues
Consultative, analytical background through agency or freelance contracts.
Benefits
Competitive base salary
PTO that is genuinely encouraged
Affordable, low-deductible health insurance plans
Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
401k with company match
Remote work flexibility
Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
Professional/individual development stipend
Company
OuterBox
OuterBox is a digital marketing agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-28Acquired· undefined
Leadership Team
Justin Smith
Founder & CEO
Recent News
2024-02-16
Newswire
2023-01-12
Company data provided by crunchbase
