Dexian · 5 hours ago

Operations Support Analyst

United States

Contract

Remote

Mid Level

$36/hr - $37/hr

3+ years exp

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Responsibilities

3-5 years’ experience with Contact Center operations

Working knowledge of contact center queue management systems (Avaya, Interactive Intelligence, or contact center solutions)

Working knowledge of contact center workforce management systems (Aspect eWFM, Nice IEX, etc.)

MUST HAVE - Experience with Call Management systems

MUST HAVE - Reporting

MUST HAVE - Tableau or other reporting tools

MUST HAVE -Analytics

MUST HAVE - Google Suite

MUST HAVE - Call Center Analytics

MUST HAVE - JIRA or other ticketing system

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact Center OperationsCall Management SystemsTableauCall Center AnalyticsQueue Management SystemsWorkforce Management SystemsGoogle SuiteJIRA