87 applicants

Company

Sourcewell · 7 hours ago

IT Support Specialist

Staples, MN

Full-time

Remote

Entry Level

$27.19/hr - $35.35/hr

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Responsibilities

Provide IT technical support and incident resolution to our internal customers.

Receive and act on calls from internal technology users to support and resolve technical related issues.

Follow incident management and service request policies and procedures to support effective incident recording and tracking.

Deliver consistent quality service to internal technology users.

Keep end users informed on request or incident status and progress.

Assess all technical support requests/incidents to resolve them or escalate them to third-party support groups as appropriate, based on agreed operational and service level agreements.

Contribute to IT process and service changes by identifying opportunities for improvement.

Identify and document end user training requirements and education needs to help reduce incident volume.

Add to and update our internal knowledge base that is used by IT Support and end users to effectively share technical knowledge.

Provide training, support, and assistance with meeting room technology, and online meetings. Participate in an on-call rotation.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AAHelp desk supportWindows operating systemMicrosoft 365 administrationMicrosoft AzureAndroid operating systemApple operating systemCrestron technologiesLogitech technologiesTechnical problem solvingAudio/video technologies

Required

AA or AS degree in information technology or related field

Strong aptitude for technical problem solving and customer service.

Understanding of current applications and trends in PC support.

For IT Support Specialist II: AA or AS degree in information technology or related field AND a minimum of three (3) years of help desk support experience

For IT Support Specialist II: Three (3) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems.

For IT Support Specialist II: One (1) year of experience with some of the following technologies: Microsoft 365 administration, Microsoft Azure, Crestron, Logitech meeting and conference room technologies.

For IT Support Specialist III: AA or AS degree in information technology or related field AND a minimum of six (6) years of help desk support experience OR a combination of IT related post-secondary and/or professional education and demonstrated relevant work experience in help desk support equivalent to a total of eight (8) years.

For IT Support Specialist III: Six (6) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems.

Preferred

AA or AS degree in information technology or related field and two (2) years’ experience in help desk support.

For IT Support Specialist II: AA or AS degree in information technology or related field and five (5) years’ experience in help desk support.

For IT Support Specialist II: Five (5) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems.

For IT Support Specialist II: Three (3) years of experience with some of the following technologies: Microsoft 365 administration, Microsoft Azure, Crestron, Logitech meeting and conference room technologies.

For IT Support Specialist II: Experience with audio/video demonstration technologies.

For IT Support Specialist III: AA or AS degree in information technology or related field and eight (8) years of experience in help desk support.

For IT Support Specialist III: Eight (8) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems and devices.

For IT Support Specialist III: Five (5) years of experience with some of the following technologies: Microsoft 365, Microsoft Azure, Microsoft Intune, Crestron, Logitech meeting and conference room technologies.