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Company

Optum · 9 hours ago

Patient Service Representative

New Albany, IN

Full-time

Remote

Entry Level

1+ years exp

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EducationHealth Care

H1B Sponsor Likely

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Responsibilities

Handle inbound and make outbound calls to schedule appointments for patients within American Health Network's primary care offices within the phone room

Enter information into patient charts and send tasks to clinical sites

Review and check patient insurance eligibility

Ensure patient confidentiality with the handling of all patient health information and medical records

Communicate all progress and issues with the call center management team

Scan and import documents into patient charts

Perform other duties as assigned

Qualification

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Diploma/GEDClear communication skillsHealthcare experienceCustomer service experienceCall center experienceAppointment schedulingElectronic medical records (EMR)Medical records experienceMedical terminology

Required

High School Diploma/GED (or higher)

1+ years of experience working in a healthcare or a customer service position

1+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records

Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred

Experience working in a call center environment handling inbound and outbound calls

Experience with scheduling appointments

Experience with electronic medical records (EMR) systems

Medical records experience

Solid understanding of medical terminology

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Company

Optum

Glassdoor

3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10,001+ employees

https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (470)

2022 (822)

2021 (646)

2020 (458)