NextGen | GTA: A Kelly Telecom Company · 23 hours ago
Incident Manager
United States
Contract
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Monitor and manage incidents to ensure prompt resolution, collaborating with various operations teams as needed.
Maintain a structured incident management process aligned with ITIL and Incident Management best practices.
Deliver thorough RCAs for high-priority incidents and ensure proper follow-up and accountability.
Work flexible hours, including weekends and holidays, on an on-call basis to support the 24/7 operational needs.
Qualification
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Required
Serve as a critical part of the Production Support team, responsible for managing incidents for new and existing products in a 24/7 operations environment.
Ensure timely identification, triage, and resolution of incidents within SLA guidelines.
Document root cause analyses (RCAs) for high-severity incidents and communicate findings to Product Owners.
Monitor and manage incidents to ensure prompt resolution, collaborating with various operations teams as needed.
Maintain a structured incident management process aligned with ITIL and Incident Management best practices.
Deliver thorough RCAs for high-priority incidents and ensure proper follow-up and accountability.
Work flexible hours, including weekends and holidays, on an on-call basis to support the 24/7 operational needs.
Linux Administration skills, deep knowledge of Command Line
Bachelor’s degree
Minimum of 5+ years of experience in the technology industry and/or roles involving Linux Administration, Incident, and Problem Management.
Strong understanding of ITIL practices and Incident Management frameworks.
Time management
Preferred
Scripting
Proven ability to work under pressure in a fast-paced, critical environment.
Exceptional communication and coordination skills across multiple teams and stakeholders.
Experience in similar 24/7 operational support roles.
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art telecom engineering and deployment solutions for legacy, 5G, and private networks.
501-1,000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (20)
2021 (14)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
S
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase
