Horizontal Digital · 5 hours ago

Salesforce Solution Architect - Healthcare

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.

Ability to Lead client Discovery sessions and document client requirements providing solution variations related to Healthcare projects including Customer Service call centers, Broker Portals, Broker and Inside Sales Tracking etc.

Identify business needs and design elegant functional solutions, working closely with Technical Architects, Data Architects, and Integration Architects to ensure solutions are feasible, scalable, and efficient.

Manage client expectations by identifying and communicating risks and trade-offs, educating on Best Practice and promoting principles of good architectural design, compliance regulations, security, and industry standards.

Work with Horizontal team members to ensure flawless execution of the signed solution, and provide guidance on alternate options when new, changed, or expanded requirements are discovered.

Articulate Horizontal Digital Salesforce Core and Health Cloud practice capabilities, offerings, and value propositions.

Complete analysis of client business and technology needs against Salesforce features and functionality.

Based on client requirements, define and refine high level enterprise solution architectures and scope approach leveraging Salesforce Core products which may include Marketing Cloud.

Estimate the effort required to implement the proposed solution and define delivery approach.

Mentoring associate Solution Architect and/or delivery team members in related activities.

Maintain industry and ecosystem knowledge and certifications.

Drive thought leadership and provide an innovative approach to solutions on behalf of clients.

Lead the expansion of existing practice capabilities into emerging technologies within our core competencies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce CoreHealth CloudMarketing CloudSales CloudService CloudExperience CloudCRM industry experienceClient management skillsHealthcare knowledgeStakeholder managementSalesforce consulting experienceDeclarative software configurationEpicCernerVeevaMicrosoft PowerPointMicrosoft ExcelLucid Chart

Required

5+ years of CRM industry experience in Healthcare & Life Sciences.

Minimum 5 years of Salesforce experience and 2 years Health Cloud experience, or extensive (3-5+ years) experience with declarative software configuration (Epic/Cerner, Veeva, etc.) in Healthcare or Life Sciences.

Proven ability to design and optimize business processes and integrate business processes across disparate systems.

Excellent client-facing written and oral communications skills.

3+ years of Salesforce consulting experience.

Possess Salesforce Service Cloud and Sales Cloud certifications.

Solid stakeholder management and communication skills and the ability to articulate design of transformational journeys and outcomes.

Ability to engage with Senior and C-level clients in a business-centric, business outcome-oriented dialogue.

Deep understanding of Payer, Provider, and 'Pay-vider' member business models, terminology, and business concepts, as well as intricacies each requires from an architectural standpoint.

Bachelor’s degree from accredited University or College.