CX Experience Manager- W2 Contract @ eTek IT Services, Inc. | Jobright.ai
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eTek IT Services, Inc. ยท 1 day ago

CX Experience Manager- W2 Contract

positionUnited States
timeContract
remoteRemote
seniorityMid Level
money$55/hr - $60/hr
ftfMaximize your interview chances
ConsultingInformation Technology
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H1B Sponsor Likelynote

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Responsibilities

Responsible for understanding where there are gaps in experience for members, providers, and employers.
Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments.
Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs.
They will be working through data sets, creating research requests, etc., but there is an element of strategy as well.
Once they identify the need from the customer, they will need to align it with the business goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CX ExperienceData AnalysisStrategic AlignmentMiroHealthcare ExperienceCustomer Experience

Required

Strong collaboration and communication skills
Proven experience working across internal groups and gaining buy-in for initiatives
Comfortable analyzing and utilizing data
Ability to identify customer needs and align them with business goals

Preferred

Previous CX experience (experience manager, experience lead, experience owner)
Healthcare (Payer) experience
Experience with Miro or similar tools

Company

eTek IT Services, Inc.

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Careers at eTek IT At eTek IT Information Technology, we know that work means more to you than just a paycheck.
dateFounded in 2004
location
Schaumburg, Illinois, USA
people-size51-200 employees
web-link
https://etekit.com/

H1B Sponsorship

eTek IT Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (50)
2021 (62)
2020 (100)

Funding

Current Stage
Growth Stage

Leadership Team

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Sudheer Chakka
President/CEO
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Company data provided by crunchbase
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