Republic Services · 5 hours ago

Billing Coordinator-3

Remote - USA

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.

Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.

Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.

May calculate and prepare manual billings for non-routine, complex billing arrangements.

May gather and summarize supplemental billing information to accommodate customer billing requirements.

Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.

Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied payments.

Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance advices to accompany payments sent to the lock box or corporate office.

May accept credit card payment from customers over the phone and process recurring payments.

May complete customer set up in company billing system(s).

May act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.

Performs other job-related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Billing experienceBilling transactions knowledgeService-based industry experienceCustomer service skills