Altera Digital Health · 7 hours ago
Vice President Professional Services - Healthcare IT / Remote
Remote - US
Full-time
Remote
Director/Executive
$160K/yr - $200K/yr
10+ years exp
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Responsibilities
Develop and execute a strategic roadmap to transition the professional services division from unprofitable to profitable, aligning with the overall business objectives.
Lead the expansion and integration of offshore teams, optimizing the balance of onshore and offshore resources to achieve cost efficiency while maintaining high service quality.
Oversee the delivery of all professional services projects, ensuring that they are completed on time, within scope, and with profitable margins.
Implement scalable processes, improve utilization, and reduce inefficiencies.
Execute change orders efficiently to ensure that project modifications remain profitable.
Adapt and optimize the organizational design to support the evolving needs of professional services and project delivery, ensuring the structure is aligned with the strategic goals of profitability and scalability.
Collaborate closely with software development leaders to identify and mitigate technical roadblocks that could hinder project timelines and success.
Lead the Project Management Office (PMO), establishing processes, standards, and methodologies to ensure effective governance, reporting, and successful project execution.
Oversee the outsourcing and subcontracting of services to third-party vendors, ensuring that quality and delivery timelines are met, and manage vendor relationships to drive successful outcomes.
Measure and manage billable utilization of staff, ensuring optimal resource allocation, staff productivity, and profitability across projects.
Set and monitor financial targets, including revenue, margins, and profitability for the professional services division.
Ensure accurate forecasting, budgeting, and reporting.
Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention.
Manage escalations, provide strategic guidance on project challenges, and execute change orders to meet evolving client needs.
Lead and mentor a global team of professionals, promoting a culture of excellence, accountability, and continuous improvement.
Ensure effective recruitment, onboarding, and training of offshore teams.
Identify opportunities for process improvements and implement best practices across the professional services organization.
Focus on automation, standardization, and repeatability of service delivery.
Qualification
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Required
Bachelor's degree or equivalent years of experience required.
Minimum 10-15 years of leadership experience in professional services or consulting roles within the software industry, with at least 5 years in a senior leadership position.
Demonstrated success in turning around unprofitable operations and driving significant improvements in profitability.
Strong experience in building and managing offshore teams, with a focus on service delivery, cost optimization, and global talent integration.
Significant experience in executing and managing change orders, ensuring that project adjustments are carried out efficiently and remain profitable.
Experience in leading a PMO, establishing and governing project management processes and methodologies.
Experience managing outsourcing and subcontracting services to third-party vendors, ensuring delivery and vendor relationship management.
Expertise in measuring and managing billable utilization of staff to maximize profitability and resource efficiency.
Strong experience in adapting organizational design to improve the effectiveness of professional services and project delivery models.
Proven ability to work with software development teams to resolve technical challenges that could impact project delivery.
Exceptional leadership, communication, and people management skills. Ability to inspire and lead cross-functional teams globally.
Deep understanding of financial management in a professional services context, with experience in P&L ownership, cost control, and margin improvement.
Expertise in operational excellence, including process re-engineering, automation, and Lean or Six Sigma methodologies.
Preferred
MBA preferred.
Experience working within enterprise software or SaaS companies.
Background in global professional services delivery.
Strong project and program management skills.
PMP certification.
Lean Six Sigma Green Belt or higher.
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5,001-10,000 employees
H1B Sponsorship
Altera Digital Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (12)
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase
