Veracross · 6 hours ago

Global Payment Operations Manager

Wakefield, MA

Full-time

Remote

Mid, Senior Level

4+ years exp

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Responsibilities

Interact directly with internal teams via multiple channels, including a ticketing system (Salesforce) and Zoom meetings, building rapport by consistently demonstrating expertise and professionalism

Provide exceptional end-user (payer) support reporting, analysis and working with internal servicing teams

Manage and prioritize multiple projects and daily activities

Analyze payment issues, replicating, researching, and resolving technical problems and questions and guiding internal stakeholders to a solution

Perform specific, limited operations within partner school databases and reporting requirements, adhering to established security practices and guidelines, and understanding the impact to the school’s accounting operations

Communicate internally with various support teams to escalate issues that cannot be resolved within Tier 1 support

Communicate externally with school business offices and payments vendors to escalate non-technical and/or operational issues that cannot be resolved without their intervention

Identify, update, and maintain internal and external knowledgebases to improve support documentation deficiencies using the Knowledge-Centered Service (KCS) methodology

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payment OperationsAccountingOnline Payment ProcessingProcess OptimizationChange ManagementReporting ProcessesTeam ManagementFluency in EnglishSoftware CommunicationFintech KnowledgeK-12 ExperienceAP/AR KnowledgeB2B Strategy

Required

4+ years of operations experience, including at least 2+ years in direct payment operations, with a proven track record of success in scaling and optimizing payment systems.

Proven track record of managing performance-driven operations / reporting processes

Demonstrated ability to manage complex operational processes and relationships, including change management and process optimization.

Experience maintaining operational working relationships with internal and external partners.

Passionate about team management, with a strategic yet hands-on approach to leadership and development.

Prior knowledge and experience with accounting, online payment processing, and/or banking industry

Fluency in English with excellent verbal and written communication skills

Ability to multi-task, continually reprioritize work, and work under various constraints

Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical and non-treasury users

Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software

Highly motivated with the ability to work both independently and collaboratively as a member of a team

Friendly with a positive attitude and a desire to contribute to a positive community culture